Council for International Development (CID) Code
If you have comments on how we can enhance the service and support provided, please contact us via phone or email. Please remember to tell us: your name, your address and contact details. We ask for your contact details so we can respond directly to you.
Tearfund NZ has a complaints policy with procedures that provide a means of dealing with any complaints in a fair, prompt and understanding manner.
We take expressions of dissatisfaction by supporters, donors, partners, government agencies, other NGOs and external bodies very seriously and provide an open and effective process for handling any complaint received.
Complaints may be made verbally or in writing, but any verbal complaints will be recorded and logged in writing. Any person may lodge a complaint with Tearfund over any matter which Tearfund has control and that they consider gives grounds for a complaint. All complaints are treated confidentially. All investigations into complaints received take into account the rights of the complainant and any staff or partner that the complaint involves. If you are not satisfied with the response to a complaint, you can request that it be taken to the CEO, and, if of a sufficiently serious nature, to the Chair of the Board of Trustees.